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We're thrilled to announce that both the Bigscreen Beyond and the Bigscreen Beyond Audio Strap now ship to customers within one week of placing an order.
This achievement marks a new chapter in our journey to deliver the world's most comfortable VR headset to enthusiasts around the globe.
A Year of Progress
We began shipping the Bigscreen Beyond to customers a year ago.
Throughout this time, we've consistently worked to improve our production processes and reduce shipping times. From our initial turnaround times of months for the earliest Beyond preorders, we've steadily decreased wait times for our custom-made headsets.
In May, we announced 1-2 week delivery times, but encountered challenges as sales grew rapidly. By June, we were working through a backlog and aiming for 6-8 week shipping times.
Today, we're proud to say we've not only caught up but surpassed our previous goals. Both Bigscreen Beyond and the newly-shipping Audio Strap now depart our factory in Los Angeles within 1-4 days of an order being placed.
This is great for any consumer electronics product, but is an unbelievable accomplishment for a custom-made product like Bigscreen Beyond fitted to the unique shape and size of each customer's face.
We’ve put a huge amount of effort into optimizing our supply chain, our international logistics, and our custom manufacturing in our Los Angeles, Calif. factory to make this happen. We now have plenty of inventory in-stock to ensure rapid deliveries during the 2024 holiday season. Note: Prescription Lens Inserts are also custom-made for each person and can still take up to 4 weeks to be delivered.
Overcoming Challenges
We've worked tirelessly to overcome challenges often faced by smaller companies as they ship hardware:
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Customer Support: We've assembled a dedicated team that responds consistently within 1 business day. Everyone on the Customer Support team was first a Bigscreen Beyond customer before they joined the team, so they deeply understand the product and the community.
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Manufacturing: Our custom manufacturing process has been scaled to handle orders efficiently, allowing us to ship in less than 1 week of receiving an order.
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Quality Control: Our automated processes are double checked by VR experts with hundreds or thousands of hours of VR experience, ensuring each headset meets our high standards.
We care deeply about delivering unbelievable fidelity and comfort for VR headsets that people can happily wear for thousands of hours in their favorite VR apps and games like VRChat and Microsoft Flight Simulator.
Our work on customer support, manufacturing, and quality control speaks to our desire to deliver a similarly amazing experience every step of our journey together with our customers.
Looking Ahead
Ready to experience the Bigscreen Beyond for yourself? Order now and have your custom-fitted VR headset in your hands shipped within a week! The Bigscreen Beyond Audio Strap ships just as fast. In some cases, the Audio Strap and accessories like the VRChat Storage Can ship the same day you order it.
Thank you to all our customers for your support and patience throughout this journey. We couldn't have reached these milestones without you. If you haven't already, please write a review and join us in the Bigscreen Beyond Discord.