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Since launching Bigscreen Beyond 2 a month ago, we’ve been busy scaling up production to handle significantly larger than expected demand beyond our wildest dreams! In order to handle this unanticipated demand, we’ve taken several actions. We’ve also discovered a flaw in production causing a delay of a couple weeks.
Scaling Up Production
In the past couple of weeks, 11 new people have joined the Bigscreen team. In particular, we’ve grown our Los Angeles Factory team and our Customer Support team. Our in-house Los Angeles team is the final stage of production, responsible for some steps of manufacturing, quality control, and shipping. We’ve also scaled up our overseas production lines by running double shifts overnight. In the past few years, Bigscreen has become known to have an exceptional Customer Support team. Before joining the team, each member of our support team was first a Beyond customer themselves with hundreds or thousands of hours of VR experience.
Second, our engineering team has been developing new automated computer vision-driven technologies for quality control in production. This enables us to improve quality and reject defects in a variety of parts including displays, lenses, optics, and eyetracking cameras with greater speed and accuracy than before. In addition to our growing team, our new technologies will ensure that product quality and production speed do not drop while scaling up.
Improving Controller Tracking
As we have moved from pre-production into production, we detected some last-minute issues that have affected some of our testers. We noticed that controller tracking was not performing as consistently as we expected in certain environments. We discovered two flaws in the electronics.
Unfortunately, by the time we caught this issue, we had already produced more than 5000 circuit boards (PCBs). We have made the difficult decision to scrap all 5000 boards and produce new ones. This comes at great expense, but is worth it in order to ensure excellent product quality.
As a SteamVR-based headset, some of the code that runs on the Bigscreen Beyond is provided by Valve. Thanks to help from Valve, Beyond 2 will include some improvements that were previously implemented on the Valve Index. This change will result in better controller tracking.
April & May shipments are delayed to June
Scrapping these electronics has delayed some shipments by a couple of weeks. We understand this news is frustrating to hear, but the product will be ultimately worth the wait.
This delay only affects people who ordered the Beyond 2 with an April or May estimated delivery date. This will now ship in June.
This delay does not affect anyone who ordered the Beyond 2e (eyetracking; est. June 2025), or anyone who ordered a Beyond 2/2e with the Halo Mount (est. Q3 2025).
If we are able to accelerate our production, we hope to begin shipping the first Beyond 2 batch by the end of May.
As we announced last week, despite enormous tariffs affecting our headset and components, Bigscreen will absorb these costs without increasing prices.
We appreciate the support and enthusiasm from the community in preordering the Bigscreen Beyond 2! New orders of the Bigscreen Beyond 2 and Beyond 2e placed today will ship in late July. We expect July deliveries to sell out soon, after which new orders will have an August delivery date. We expect to catch up on all preorders and have sufficient inventory for fast shipping by September.