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We get it — buying tech from a US-based company can feel a little daunting, especially when you're in Europe. Customs? VAT? Warranty? It can be confusing, and no one likes surprise charges or uncertainty.
Here’s what you can expect:
No Hidden Costs: VAT, Duties, and Shipping Included
When you order Bigscreen Beyond 2 from anywhere in the EU, the price you see is the price you pay. That includes:
- All applicable VAT
- Import duties
- Shipping fees
No customs invoices. No forms to complete. No unexpected charges. We take care of all taxes and documentation behind the scenes. Simply place your order, and we’ll deliver it directly to your door.
Unlike certain overseas sellers who may underreport values—risking seizure of your package—we operate with full transparency and compliance. We pay all applicable duties and taxes upfront, so you won’t have to manage any customs-related issues
Easy, Secure Payment Options
We support a wide range of global and European payment providers to make checkout simple and flexible:
- Credit & Debit Cards (Visa, Mastercard, American Express, Discover, and more)
- iDEAL (for customers in the Netherlands)
- PayPal
- Shop Pay
All transactions are secure and encrypted. Choose the method that works best for you — we've got you covered.
2-Year EU Warranty
All orders placed within the European Union are covered by a full 2-year limited warranty, in full compliance with EU consumer protection laws.
This warranty covers manufacturing defects and performance-related failures. It does not extend to normal wear and tear, accidental damage, or issues resulting from misuse — in other words, anything not caused by a fault in the product itself.
Should you encounter a problem, our support team is ready to assist. They’re not just professionals — they’re passionate VR users with hundreds (and in many cases, thousands) of hours in VR. Many were customers before joining our team.
If something goes wrong due to a manufacturing defect, we’ve got you covered. Shipping is free both ways — even from Europe to our dedicated repair team in Los Angeles. You won’t have to deal with surprise costs.
Despite the distance, shipping is fast, and most warranty repairs are resolved within a few days to a couple of weeks after your headset arrives at our facility. We’ll keep you updated every step of the way.
Face Scan Privacy: GDPR Compliant
If you choose to order the Custom Face Cushion, a 3D Face Scan using an iPhone is required. We use the 3D Face Scan to create a cushion that is perfectly molded to the shape of your face for ultimate comfort and total immersion. This is not necessary if you opt for the Halo Mount with the Universal-Fit Face Cushion instead. The scan contains biometric data and we treat it with the utmost care.
- GDPR Compliant: Fully adheres to all EU data protection regulations.
- Encrypted Storage: Your scan is securely stored and used solely to manufacture your Custom Face Cushion.
- No Data Sharing: We never sell, share, or repurpose your data.
For additional details go to our hardware terms: https://www.bigscreenvr.com/hardwareterms
Fully Refundable Pre-Orders
If you placed a pre-order, your deposit was 100% refundable. Cancel anytime before you headset ships and get a full refund, no questions asked.
Prescription lens inserts are non-refundable once they begin manufacturing, since they’re made specifically to your vision prescription.
Once you've received your order, returns are still possible within 14 days. There is no restocking fee, just pay the return shipping cost. However, the Custom Face Cushion — a made‑to‑order accessory cut and shaped from your 3D scan - can’t be returned.
Why Do Prices Vary Between Countries?
You might notice that Bigscreen Beyond 2 costs a bit more or less depending on where you’re ordering from. Here’s why:
- Local Taxes: EU prices include VAT.
- Shipping Distance: We ship from Los Angeles — sending a package to Berlin isn’t the same as shipping to Sydney.
- Regulatory Compliance: Different countries require different packaging, labeling, or certifications.
- Currency & Payment Processing: Local banking and exchange fees can shift pricing slightly.
We don’t inflate prices just because you live in a different part of the world. Regional differences reflect actual costs — nothing more.
Europe, You’re All Set
Bigscreen Beyond 2 is available for pre-order in Europe.
As an EU customer, you won’t face hidden fees, surprise customs charges. We handle taxes and paperwork up front, and the return process is straightforward. Pre-ordering is clear, secure, and risk-free.
We didn’t expect demand for Beyond 2 to ramp up this quickly. The first few batches have been selling out faster than planned. If you want to receive your headset in the next available batch (currently August), it’s best to place your pre-order soon.
Pre-order now